Lost your score

Category: Accounts

If you was unable to complete your flight due to some technical issue and you might of lost your score. I am working on implementing an option to restore your flight in PaxSim. But it’s not ready yet....

Close Account

Category: Accounts

We are sad to see you go. But we understand.  before choosing to close account please remember, that if you choose to return to us, you will have to start from scratch. Any purchases will be also remo...

Audio Not playing correct airline

Category: LukeAirTool App

When clicking on the button, dues audio play from another airline?If so, check if its not a default audio playing. This is a text to speed sound, mainly female british or male english accent. If its p...

Audio Plus / AirTool+

Category: Purchases

How do I get AirTool+ (Formally known as Audio_+)?If you have donated already and you haven't received an email with activation code, please contact me via support. If you would like to get airtool+, ...

FSUIPC crashing your flight sim?

Category: LukeAirTool App

Simple Fix 1. Go into fsuipc folder 2. Find FSUIPC7.ini 3. Add "ProvideAIdata=No" without the quotations  I added that above FSVersionUsed="KittyHawk",11.0.282174.999   This will resolve CTD while usi...

Problems with missing files, not working charts, PaxSim crashes etc

Category: LukeAirTool App

There are several methods to resolve this:    1. Whitelist lukeairtool.net Simply adding https://lukeairtool.net and LukeAirTool folder to your antivirus whitelist    2. Re-download Using the launcher...

No audio playing?

Category: LukeAirTool App

1. Software Version Make sure you have the latest version of LukeAirTool. Check the launcher for any updates 2. Missing Software Please check if you have Windows Media Player installed. Open CMD on yo...

Register

Category: Accounts

Registering is very simple.   Simply CLICK HERE and you will be taken to another pageEnter your desired username and your email. Await for an email to setup your password and you're done.  Hope this h...

FSUIPC ERROR 12

Category: LukeAirTool App

This occurs when apps are running with different privilege levels due to the way that UAC works. All apps must be running as the same account, for instance if you run Flight sim with admin you will al...

AirTool not launching?

Category: LukeAirTool App

There could be several factors why LukeAirTool might not launch on your system. Please check the following: 1. Antivirus2. Firewall3. Make sure AirTool is not in admin required folders4. Redownload ai...

Forgot your username?

Category: Accounts

Forgotten your username? No worries!If you enter your email here you will receive a reply with your AirTool username https://lukeairtool.net/api/remindme.html

List of all known bugs

Category: Known Bugs

I have put together a list of what bugs exist in AirTool. This will easily show you and my self what I need to fix and what has been reported. Please report any new bugs.If your AirTool is getting stu...

Password Reset

Category: Accounts

We can forget our passwords. It's ok. We made it simple for you.  Simply CLICK HERE to reset your password. Wait for a reset email to be sent to your email.   Set your new password. Don't forget it th...

CTD World Update 4

Category: LukeAirTool App

Is your flight sim crashing after world update 4?   ok try this as this worked for me and other users Uninstall FSUIPC then download the latest version from fsuipc.com when installing it make sure you...

Antivirus is detecting the app as a virus

Category: LukeAirTool App

This is called as false positive. This means that your antivirus software doesn't have any data on LukeAirTool so it panics and flags it up as a virus. Simple solution for that is add AirTool folder t...

Getting Unhandled Error (big red X)

Category: LukeAirTool App

Are you getting something like this popping up? Here are few solutions 1. Firstly, check if you have extracted everything correctly. Check if your antivirus hasn't automatically deleted a file from Lu...

Not detecting FSUIPC/XUIPC

Category: LukeAirTool App

First thing, make sure that you are running FSUIPC or XUIPC (xplane). If you have fsuipc running, do the following bellow Make sure if you are running any of these in admin, you must run all in admin ...

Starting an airline

Category: flyLAT

Once flyLAT is publicly available, you can start your airline by simply launching AirTool and clicking on flyLAT. You must be logged in with your AirTool account to access this area. 1. Select 'Start ...

Not received Activation code

Category: Purchases

Purchased from store.heronstudio.netIf you have purchased it from the store, please allow at least a day for it to be processed by PayPal. Once PayPal complete's the transition it pings the store for ...

Map is stuck in the corner

Category: LukeAirTool App

This could be that your region was detected wrong by LukeAirTool. Simple fix for this: 1. Start LukeAirTool2. Head over to Settings > Map3. Set region to the opposite to the one that is selected no...

Types of Routes

Category: flyLAT

You have several route types available - Commercial (scheduled and unscheduled)- Cargo (Coming soon) Commercial ScheduledScheduled commercial route will give you extra bonuses for completing them with...

Store Purchase PENDING status

Category: Purchases

This is actually an issue with PayPal. PayPal doesn't update the order status. Very small amount of users have this pending issue. I am not 100% how to fix it but I will try my best to manually update...

Old Logs

Category: Accounts

We have mad many requests from people requesting their old logs.  Please remember that new flight log system was introduced Spring 2021. We were able to transfer them but all old logs had to be transf...

Double Null on airport entry

Category: Known Bugs

This means that the airport does not exist. You simply need to get in touch with us via this support page and let us know the ICAO of the airport. We will add it to the database. 

Stuck on splashscreen

Category: Known Bugs

This happens when you log out and log back in or when you use AirTool on another machine. Simple fix for now until we rewrite AirTool 3.0 `C:\Users\<USER>\AppData\Local` and delete AirTo...